Effective Date: February 8th, 2025
Welcome to Flightcatcher Travel & Tours (“Company,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with the General Data Protection Regulation (GDPR).
1. Who We Are
Flightcatcher Travel & Tours is a travel service provider based in Mauritius. If you have any questions about this Privacy Policy, you can contact us at:
- Company Name: Flightcatcher Travel & Tours
- Address: Mongelard Road, Rose Belle, Mauritius
- Email: planningflightcatcher1@gmail.com
- Phone: +230 5252 0404
2. What Data We Collect
We collect and process different types of personal data, including:
- Identity Information: Name, surname, passport details.
- Contact Information: Email address, phone number, mailing address.
- Payment Information: Credit/debit card details, billing address.
- Booking Information: Travel preferences, flight and accommodation details.
- Technical Information: IP address, browser type, device information, and cookies.
3. How We Collect Your Data
We collect your data in the following ways:
- When you book a service through our website or via email.
- When you subscribe to our newsletter or request information.
- When you contact our customer service team.
- When you visit our website and accept cookies.
4. How We Use Your Data
We process your personal data for the following purposes:
- To process your bookings and provide travel-related services.
- To communicate with you about your trips, offers, and updates.
- To improve our website and services based on user behavior.
- To comply with legal obligations, such as fraud prevention.
5. Legal Basis for Processing Your Data
Under GDPR, we process your data based on:
- Your consent (e.g., for marketing emails).
- Contractual necessity (e.g., processing a booking).
- Legal obligation (e.g., fraud prevention).
- Legitimate interests (e.g., website analytics).
6. Data Sharing & Third Parties
We may share your personal data with:
- Service providers (e.g., airlines, hotels, payment processors).
- Legal authorities when required by law.
- Marketing partners, but only if you have given your consent.
7. International Data Transfers
If we transfer your data outside the European Economic Area (EEA), we ensure it is protected under GDPR-compliant safeguards, such as Standard Contractual Clauses (SCCs).
8. How Long We Keep Your Data
We retain your personal data only as long as necessary for legal and business purposes:
- Booking and payment details: Up to 7 years (for tax and legal compliance).
- Marketing data: Until you withdraw your consent.
9. Your GDPR Rights
You have the following rights under GDPR:
- Right to Access: Request a copy of your data.
- Right to Rectification: Correct inaccurate data.
- Right to Erasure: Request deletion of your data.
- Right to Restrict Processing: Limit how we use your data.
- Right to Data Portability: Transfer your data to another provider.
- Right to Object: Opt-out of marketing communications.
To exercise these rights, contact us at [Insert Email].
10. Cookies & Tracking Technologies
Our website uses cookies to enhance user experience. You can manage or disable cookies via your browser settings. For more details, see how to manage your Cookies.
11. Security Measures
We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse. These include encryption, access controls, and regular security audits.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date”.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: planningflightcatcher1@gmail.com
Phone: +230 5252 0404
Address: Mongelard Road, Rose Belle, Mauritius